Privacy Policy

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Please read this PRIVACY AND PERSONAL DATA PROTECTION POLICY pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Protection of Personal Databases carefully, as the availability of your personal data implies knowledge and acceptance of the conditions contained herein. Thus, by providing your personal data, you are authorizing the collection, use and disclosure of them in accordance with the rules defined herein.

MUSA is committed to protecting the privacy of its Customers and Users, with regard to their personal data that are made available in the context of the use of the website (Internet site). In this context, this Privacy Policy was prepared in order to demonstrate its commitment and respect for the rules of privacy and protection of personal data. This Privacy Policy arises because we intend to make our Clients and Users aware of the general rules of privacy and treatment of their personal data, which we collect and process, directly or ensuring compliance by third parties, in strict compliance with the Law for the Protection of Personal data.
1.Why collect Personal Data?
When we refer to personal data we refer to any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person. An identifiable person is considered to be a person who can be identified directly or indirectly, namely by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity.
MUSA, within the scope of its activity, collects and processes the personal data necessary for the functioning of the Online Store or requests for information, dealing in this context with personal data such as: name, address, telephone, mobile phone, address of email, date of birth, taxpayer or others necessary for your activity.
MUSA also collects personal information in every contact or interaction with customers for Promotion and Marketing purposes. It may also include membership, loyalty or marketing program participation, information regarding your purchase of services, your marketing and communication preferences, comments and opinions about our Products, and other information you may choose to provide to us.
MUSA collects your data through the website platform, with your consent. As a rule, personal data is collected when the customer subscribes to our Newsletter. The collected personal data are processed by computer and in strict compliance with the personal data protection legislation, being stored in a specific database created for this purpose and, under no circumstances, will the collected data be used for any purpose other than that for which consent was given by the data subject.
We do not knowingly collect personal information from anyone under 18 years of age. As a parent or legal guardian, do not allow your children to submit personal information without your permission.
Please note that before using our features, the user must read this Privacy Policy. Failure to provide certain mandatory information may result in your not being able to manage your registration as a user or use certain features available through the Platform.
By this document, the user warrants that the Personal Data provided here are true and accurate and agrees to report changes and modifications. If the user provides us with Personal Data from third parties, he is responsible for providing it and obtaining consent regarding the provision in question for the purposes indicated in this Privacy Policy. Any loss or damage caused to the Platform, Data Managers or third parties by reporting wrong, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.
2. How do we use your personal data?
We use your personal information in various ways, necessary for the operation of product sales on the Website platform, or at any other time when we are providing activity, using your information to adapt your experience to our services, management and delivery of the your purchases, to send requested information or for marketing purposes such as: spreading news, news, campaigns or promotions, by sending a Newsletter.
We also use Personal Data, as applicable, for the following purposes:
A. Management of registration as a user on the Website Platform. The Personal Data that the user makes available to us is used to identify him as a user of the Platform and give him access to its different features, subscriptions, registrations, requests for information about products and services available when registering as a user.
B. Management, fulfillment and delivery of purchases made on the Online Store, relating to purchased products or any other contract entered into with us through the Website Platform.
Specifically, the user should be aware of the following:
If the user wishes to make a return or exchange, provided that he/she presents the original Invoice/Receipt document and the product is inviolable and in the proper conditions of use, that is, as new, in accordance with the EXCHANGE AND RETURN POLICY, we will use the Personal Data provided in the purchasing document to manage the order. To exercise this right, you must notify MUSA by email, and inform us of your decision so that we can proceed in accordance with the return rules.
C. Responding and processing user requests through the Website Platform, as well as monitoring the quality of our service.
D. NEWSLETTER Subscription - If the user subscribes to our Newsletter, we will provide the user with information regarding our products via email.
E. Please be advised that your Personal Data related to your purchases on the Online Store, likes and preferences may be used for the purposes of analysis, creation of user profiles, market studies, quality surveys and improvement of our interaction with the customer . You can also unsubscribe from the Newsletter via the Customer Support area or send a written communication to our email, stating that you no longer wish to receive communications from us.
3. Who is responsible for the information?
MUSA is legally responsible for the data, determines the purposes and means of processing and takes reasonable measures to protect personal information from unauthorized access, disclosure, alteration or destruction, and keeps personal data accurate and up-to-date. We may use other third parties to process personal data on our behalf, such as sending emails and text messages, ensuring that our contractors comply with their Legal obligations and our Policy.
4. What is the term for using the information?
The contact details collected will be kept for the period in which the purpose for which their treatment was consented is verified, or until the exercise of the right to object, rectify and erase them is verified.
Who can I contact to exercise my rights?
The data subject has the right to access the stored data free of charge, as well as exercise the right of opposition, rectification, erasure, limitation or portability of their data when, among other legal grounds, the contact details are inaccurate or no longer necessary for the purpose for which it was collected. The holder also has the right to withdraw his consent at any time, without compromising the lawfulness of the processing carried out based on the consent previously given.
When exercising some of the above rights, we reserve the right to keep the data exclusively for the purpose of declaration, exercise or defense of a right in a legal proceeding.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
For the exercise of these rights or other additional questions regarding the protection of personal data, you can contact, by written letter and sent to the Department responsible for processing Personal Data at MUSA, at Rua Mouzinho de Albuquerque 272, 4400-231 Porto, Portugal.
From time to time, MUSA will update this Privacy Policy. We ask that you periodically review this Privacy Policy to stay informed about how to help protect the personal data we collect. Use of the service constitutes acceptance of the terms of this Privacy Policy and any updates.
For further questions please contact us or whatsapp +351 918 428 470

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